Friday, July 07, 2006

CONTACT NUMBER OR EMAIL ADDRESS OF SOME SENIOR PERSON IN HATHWAY

DOES ANYONE HAVE SOME CONTACT NUMBER OR EMAIL ADDRESS OF SOME SENIOR PERSON IN HATHWAY IN MUMBAI. THE LOCAL TEAM HERE IN MULUND AREA IS NOT ABLE TO SOLVE MY COMPLAINT.
PLEASE REPLY HERE IN THE COMMENTS AREA.
Thanks.

90 Comments:

At 5:30 AM, Blogger Bishwa said...

Dear All, I am facing the same problem from the Hathway internet connection. I have taken an internet connection from Hathway, Bangalore office on May 23rd 2006. On june mid I realise that I am not able to connect to internet any more. After repeated call to the customer support I came to know that, the local cable operator has disconnected my internet connection, since I have not got a TV cable connection. I have been trying to contact the senior manager of hathway banglore, but all effort in vain. the call centre people are not willing to put there manager online. I am totally frustated ... I sincerely request every one to keep away from Hathway.. its really sick....

 
At 2:13 AM, Blogger me said...

Hathway Bangalore is really bad. The service is truly unprofessional, the link goes down 2-3 times a day for at least around an hour. The support folks would claim its a signal problem which would never occur again, but you just have to wait for a few more hours and it will start all over again. The story gets repeated the next day. So I terminated the connection and now it has been more than 2 months since I have been calling them up and sending emails to give my security deposit back and so far nothing has happened.

 
At 2:39 AM, Blogger HJKL a.k.a h2l said...

Hathway Never use them. Bangalore ISP has a manager called Chandrasekhar , he is such a cunning person who plays with his employees. He used a person called Sumathi a billing executive to have personal chat with me (over yahoo) and delayed the refund. Sumathi was such a good executive who was pretending to help me on her own, like leaking the news while I now hear that she was acting as per Mr. Chandrasekhar. I have called hathway around 150 times in the last 2 months. Read the experience I had with Hathway DataCom Pvt. Ltd here - Hathway ki Jai

 
At 10:39 PM, Blogger panchalvm said...

I was a user of Hathway Night 8 to 8, 256 Unlimited and used to get speeds of 24 to 28 KB/sec"

They have f****d up midn like anything?
Would any one like to join me for action against hathway in consumer court?
Regards
My mobile no. is *9*8*6*9*1*1*6*5*7*4*--> Ignore * mark.

10:38 PM

 
At 11:38 AM, Blogger Ranjit said...

I am Ranjit N Mehta at Bangalore. I agree with all the comments, Hathway is the worst service provider I have seen, All my incoming mails are blocked for no reason. Several complaints, no one takes action. This is happening very often. I am sick to the core and dont know what to do next. We are unable to contact any senior persons nor do we know how to contact them. Will suing them help or complaint to some governemnt body help. Can some one guide me.

 
At 10:16 AM, Blogger cnu said...

Hathway is worst. They took 1 month to lay the cable and not bothered to put the modem. Obviously am fed up and when asked to return my money back they are playing and no proper response. lets log a complaint

 
At 3:18 AM, Blogger Muthukaruppan said...

The DMK using its brute numbers in the Parliament got away with the portfolio of Communications ministery for its candidate, and Dayanidhi Maran who was the previous incumbent in this post was kicked out by Karunanidhi due to his deep personal vengeance which is part of his nature. Dayanidhi wanted to act like the Japanese pro-actively discussing issues with the IT industry including broadband internet, and he had a channel for not only big IT bosses but also for individual consumers for communicating their problems and irrespnsible people in the ISP industry, some of whom, including Hathway Broadand, are big time cheaters. Hathway in some of its socalled schemes uses "download" limits beyond which the consuumer will be fleeced to bleed through his nose until he wakes up to the fraud and changes over to another scheme with additional payments for discontinuation, reconnection and the like. IT IS MOST SCANDALOUS THAT THESE HATHWAY FELLOWS ARE ALLOWED TO GET WAY SCOT-FREE MULCTING THE PUUBLIC OF THEIR HARD-EARNED MONEY. This is an example of a ridiculouus market equation with ALL COSTS AND NO BENEFITS. The Bangalore Branch is also most notorious for its heinous arrogance and indifference in forgetting many gullible customers who are urged to give them the cheques for new connections, after the checks are realized.

 
At 7:30 AM, Blogger Sadesh said...

BEWARE FROM HATHWAY THIS IS THE BOGAS CONNECTION and MORE BOGUS THE CUSTOMAR CARE ... THIS THE TOP BOSSES NUMBER CAUGHT THEM

M/s Hathway Cable & Datacom Pvt. Ltd., Mumbai –400054
Shri K.Jayaraman, Managing Director & CEO

Tel: 91-22-56789800/ 26001306, Fax: 91-22-26001307
M/s Hathway Cable & Datacom Pvt. Ltd., Rahejas, 4th Floor, Main Avenue,

Santacruz (W) Mumbai –400054

Tel: 91-22-56789800/ 26001306, Fax: 91-22-26001307
Mumbai, Delhi & Chennai No. 9/51/2006-BP&L dated 30.9.2006

 
At 10:44 PM, Blogger Rashi Sijin Joseph said...

hi,
am mailing u just to give the feedback abt. ur company's service and problem i have facedin the last couple of days.
ur people have blocked our IP address without any prior information or our concern without even knowing the problem..when we spoke to customer care people nobody knows the exact problem yes nobody and everyone was repeating the cramed stuff "brodcasting problem from ur end and there is a virus in ur PC so format ur pc"...bloddy hell why would i format my pc for the sake of hathway though there was no virus in our pc we were doing our office stuff from home so cuz of that more data transfer was happening..and it was ur networking problem..to name ur so called experts Mr. arman so called technical head doesn't even know abt. networking even what was the problem..and more jokers mr sandeep team leaders..good lord how will u beat in the competition ..and please update ur technology as customer is suffering for ur misery and age old technollogy...thanks

 
At 8:51 AM, Blogger hi said...

hi, mr chandrashekhar is the right preson, these hathway guys are good for nothing and dont know anything about customer service. extreamely poor service.

 
At 4:32 AM, Blogger sandhya said...

Hathway Internet Provider is very unprofessional. Customer Care service hopeless. Telephone nos. are inaccessible and there is no response to emails.

Till date we have not received the Refund of 1000/- inspite of our emails.

 
At 8:40 PM, Blogger snehotosh said...

Hathway Internet is the worst ISP
i have seen.The Bangalore customer care and there persons are totally worthless.It has been almost 1 month i have given the required sum,but yet not get the connection.
So,I recommend no body to take the connection.They are a big cheater.

 
At 12:57 AM, Blogger Sreejesh said...

Me and my family have been subjected to a Horrendous experience from Hathway Internet after applying for Internet connection in Bangalore . Their field staff came and collected Rs.1965 in advance and promised to do the installation and connection in 2 days, which of course never happened. Whenever we called up the field staff, (Mr. Rajesh, who takes care of Vignan Nagar) they promises to call us back in 5 minutes, but never ever call us back.
After 2 weeks, we somehow got his manager’s (Mr. Lokesh) phone number and we are getting the same rude behavior from him too...
Now, it is almost 3 weeks and we still don’t have connection. They are not even picking my calls and sometimes hangs up the line before we could even speak, I am not sure what to do. Even if we get the connection eventually, if at all, i can imagine how the service would be!!!
Hathway internet folks are cheats and please deal with them at your own risk.
Please let your friends know about this and save them from such misery.

 
At 10:04 PM, Blogger Nitin said...

Hi this is Nitin here.I am from IT department working for Dytel Co. and looking hardware and network for Darashaw & Co..From Last Few months our Internet is not working properly.Some times it is slow than optimum speed and some times it never work.i called your help no. but they are not able to find the permanant solution for that,every time i have to Shut down the Hathway Modem.Our Account no. id is 52987.

I hope you will look into this and solved the Problem at your earliest.

Thanks & Regards,
Nitin (Dytel)

 
At 4:34 AM, Blogger giri said...

Hi All

Am facing a similar kind of problem with reliance wifi.For one month it worked fine.Later am unable to connect to net.I gave a call to customer support.They gave me a stupid answer by saying it wil rectified as soon as possible.after few days again i called them to get the same reply.I have even escalated the call twice to get the same reply.I was unable to escalate the call more than second level.They gave me an email id to comaplaint this.I send a mail saying" i want the exact date when it will be rectified and i dont want to hear any more of as soon as possible replies from ur side " in reply i got a mail saying it will be rectified at the earliest.I have surrender my connection 2 months back.The funniest thing is they have not come to take their cable and other things still .

 
At 8:33 PM, Blogger amol said...

Hi you ppl can reach "Rajan Raheja, Director Hathway" admin@rraheja.com

 
At 8:34 PM, Blogger amol said...

Hi you ppl can reach "Rajan Raheja, Director Hathway" admin@rraheja.com

 
At 9:34 PM, Blogger Prithvi said...

Hathway sure seems to have a fan following. I live in Chennai and made the stupid mistake of subscribing to hathway. I recently had a problem which after over 7 days is still not fixed and worst still I talk to the retarded folks who handle customer care and they tell me that the problem cannot be rectifed from Chennai but has to be done from Mumbai. How do you like that ??

 
At 5:23 AM, Blogger santhosh said...

To,

The Commercial Officer,
Rangaswamy Building,
6, 1st Cross, Magadi Main Road,
Vijayanagar, Bangalore – 79



Sir,
Reg : Change of Plan for Broadband Connection – Telephone No : 23597568 (Consumer No : 44282040).


In the month of September 2007 we had sent a request for change of plan for our Broadband Connection from Rs.5000/- plan to Rs. 1400/- plan. Till date the changes are not made and still we are receiving the bill (Bill No: 760901822 dated: 07/01/2008) for Rs 5000/- plan only. The bill in itself clearly reflects the usage and the need for change.

We once again request you to change the said connection from Rs 5000/- plan to Rs.1400/- plan immediately. This will be our final reminder.


Thanks & Regards,

 
At 8:05 AM, Blogger barb michelen said...

Hello I just entered before I have to leave to the airport, it's been very nice to meet you, if you want here is the site I told you about where I type some stuff and make good money (I work from home): here it is

 
At 5:38 AM, Blogger killzone said...

I can imagine having bad service etc. what i cant imagine is getting billed for a connection i didnt even approve of let alone get.

I had contacted hathway 4 years back and was applying for a connection , as i had shifted out of my old place and canceled that connection,but during that time my airtel request had come through so told hathway to take a hike as i was still having problems with their billing ( 5 times in a month I had to keep going to the main office to resolve my case). Today i got a bill which just started billing me last month

 
At 9:49 PM, Blogger supratim said...

i m a hathway user in bangalore,it's awesome in my area....but now i have 2 shift to another area n i m scared seein these replies...whether this ll be my fate as well...i gt my connection in 3 days n service has been awesome,i hv downloaded 55 gb in 2 months with ul 256 kbps!dunno wat to do

 
At 5:48 AM, Blogger Ritesh said...

I have an immediate reqt.of wired broadband with static IP for Nasik road.kindly contact 9823073383

 
At 10:40 PM, Blogger Experience Design said...

hathway sucks!!! really man. Bunch of dickheads who have no clue whats happening.
i m fed up with hathway.

Off to the consumer court tomorrow.

Anyone interested can join in.

Amit

 
At 8:36 AM, Blogger M said...

Dear All,

"HATHWAY SUCKS"

Never and ever spell this name hathway in your life time. Worst call centre exectives in chennai. Comaplaint are being closed without being attended. Im exhausted and hathway is a sick to all.

vijay

 
At 10:41 PM, Blogger padma said...

Hi,

I am a hathway user from August 2006. It was a big mistake on my side to have taken hathway connection inspite of getting bad feedback from friends. Everyday I lodge a complaint. They only say switch off and switch on your modem, let us clear the Cache and the connection will work for the next 30 min. It is supposed to be unlimited connection.

To all friends,
NEVER EVER go for Hathway. Choose any other connection.

 
At 4:48 AM, Blogger sunitha said...

Dear All,

I am facing the same problem .I took the Hathway internet connection on 7th of June.Since 2 days it is no more working.I called the Hathway HelpLine they said some technical problem from theire side they told they will get back to me with in 24 hours.But till now not yet called to my mobile.then I keep on trying to 401616161 number it is asking my account number it got disconnected.This story is happening i dont know to whom i need to call to get it up again :(

 
At 2:23 AM, Blogger max said...

HATHWAY EMPLOYEES ARE MOTHER FUCCKERS. i am from mysore. my account name is HARI.J , location - NR MOHALLA.
You the hell.. what the peoples working in your concern?
sharply disconnect your bloody time.

dont give prompt connection to us.
mother fuckers.

i am calling from my mobile to your office .. and with the mobile number of Mr.umesh and Mr. prahash how long time and
getting ass hole fucked.
if you rectify the problems raising in my side permanently i will thank to you.

or else i have to complaint with the police and with consumer court.

mind it.

 
At 4:22 AM, Blogger bookie said...

While I can understand hari's feelings I like to dissuade him from using language that this strong lest of all things the company use this against him.

Also would like to let you guys know that I am happily disconnected from Hathway for a while now. I did get a call from them asking for the modem which I told them was dumped into the garbage as it did not function for a long long time.

 
At 1:11 AM, Blogger Premkumar said...

Its the same story in Coimbatore too...The customer care is too bad...I spoke with Anu, Aarthi, Surya, Prakash, etc...Also with Jeevitha in Chennai office, who is highly irresponsible with her answers...I have been calling a salesperson named Ashok who always promises me that he will come to my place in 10 minutes or 1 hour; but never did that for atleast a week's time...After that i placed a complaint/request to provide the internet connection. The next day came the most irresponsible salesperson named Vinoba...He is a guy filled with dirty promises..I have told him several times that i will be registering with him only if the customer service is good and wont encourage false promises...He shook his head like a pendulum and grabbed my money and went away....The cabling guy Siva came to my place and analysed the possibilities and told me that it will take a maximum of two days to do the cable work (for 200 metres). I agreed and also asked him not to delay beyond that. Only after that the real problem started. I have been chasing Vinoba, the salesperson and was calling the customer care and explaining the problem 'n' number of times. No one has responded properly and atlast i managed to get a call from Mr. Nirmal, who calls himself as the head of the customer care. He too is not aware of whats going on and told me that he will be calling back. I requested him to provide me the contact details of the higher official or a responsible person who can take action to make things work. No one including this guy has given me the number, instead asked me to mail the complaints. The same day i went to their office in Coimbatore and met Stephen.J, Network Engineer, who calls himself as the Tech. head of Coimbatore. He too tried to avoid me initially by just talking with some of his colleagues about my problem in the name of clarification. But I made a statement clearly that something has to be done to take an action against the irresponsible persons and to give proper reason and to promise that it wont happen again by a responsible person if there is anyone in Hathway. To conclude, we should take this issue to the consumer court and make them to realise that they have to work for their money that has been paid by Hathway through us. Send a reply or post your interests if you wish to join me...We have to unite, else they will misuse us...

 
At 6:02 PM, Blogger Hamsa said...

Hi
even i am a frustrated user of Hathway, bangalore. the net is down since 4 days and whenever i call they say ticket is updated and tech team will call you. there is no other contact than the Helpdesk number and mail. ultimately no one responds. Can any of you help me with contact details of some senior guys from them. i want to give them some trouble back.

Hamsa

 
At 6:56 PM, Blogger Hamsa said...

This comment has been removed by the author.

 
At 9:20 PM, Blogger Premkumar said...

Hi Hamsa,

Can you send me a mail to premkand@gmail.com? We can discuss in detail about the problem and how to take action against these guys...

 
At 11:46 PM, Blogger Sree said...

There is one person Mr. Pannala (9902018427), unlike other folks at Hathway i found him to extremly good. He is assistant Manager there and never gets to hear the hardships one goes through because of Hathways cruelties...

 
At 1:19 AM, Blogger Santhosh k said...

Hi, All

Find my blog where i keep posting useful information

http://knowinfonow.blogspot.com/

 
At 4:31 AM, Blogger Vinay said...

Do not ever use Hathway.. worst service ... major downtimes ... non reliable

 
At 2:30 AM, Blogger bhupendra said...

Dear All,
hathway engineer visted my home 3 times to solve my no connectivity issue. What they are doing I can'y understand. They said some problem with harware becaus eof that only our modem can't detact & at last I installed the diver from their CD only. How they can do a customer. I gues they have a tecnical staff with 10th class qulification Only. I sppek to marketing department. They said contact My shetty.Hopless guys I am happy if some good MNC lauch & these kind of indoan comany need to survive & shut theier shops.

 
At 3:00 AM, Blogger nav said...

Hi



On 16th Sept 08 in Bangalore, I paid Rs 450 for a Hathway broadband connection to a sales agent. It has been nearly a month from then and the connection has not been installed yet. The initial promise was to install the connection within 4 working days. Since then i must have called the customer service center at least 15 times, every time getting a false reassurance that my complaint had been registered and the field engineer would contact me at the earliest. I even went up to the hathway website and got an email id



Let me also tell you that before applying for this connection i did read several negative reviews about hathway, but still went ahead with my application, reposing my faith in the Hathway brand name. After having gone through this agonsing experience myself, i am sure now that each one of those negative reviews that i read (and i read many many of them) was indeed true.

For those of you who are looking for a new broadband connection - PLEASE DO NOT GO FOR Hathway. I chose to ignore the many reviews that i read and am repenting today - use my experience as learning and keep away!!!!

For those of you who work for any of the Hathway, my submission is that Hathway is tarnishing the brand equity which has been established over decades. I sincerely think Hathway should discontinue providing this service at least till the time it establishes the capabilities to provide basic services to its customers on time. Today after not having got the services for which i had paid Rs 450 a month back, i feel duped by Hathway - i sincerely believe the Hathway brand deserves a better treatment than this. I really hope someone senior in the Hathway group reads this and multiple such reviews that are floating around on internet and takes some action.

 
At 3:05 AM, Blogger Kanchan Chavan said...

This comment has been removed by the author.

 
At 3:14 AM, Blogger Kanchan Chavan said...

This comment has been removed by the author.

 
At 3:19 AM, Blogger Kanchan Chavan said...

4:48 PM 11/10/2008
Believe me friends, Hathway has nice plans but their services are poor. Better the plan, poorer the services. Hathway Muambai and their branch office at Thane give such answers that you feel like taking favour from them. They always give committment of call back for unresoved issue but never do so. At times, they also give false information. I am a customer of Hathway since November 2007 and just because the plans are good I am not switched to any other services but if you call them for any change or updates, you will remember god at every bit of second. Hathway, Mumbai doesn't have a toll free number for customer care or billing querry. Their executives never follow hold procedure. They never greet properly. They are confused with terms like prepaid and postpaid. Hathway never update the information on time and so customer end up calling them 10-15 times for the same querry. Hathway's executives are not ready to listen to the customer's problem, they always want to tell what they have to say. I wanted to change my plan with lower rent plan and I end up paying minimum Rs. 100/- for follow up. I also have recorded phone calls for this issue. Now they have changed my plan but I am still getting a bill of previous plan and when I called for the new bill they are asking me to ignore the bill and suggested me to collect the updated bill from the branch office. If you ask about escalation the executive will give you a number but the concern person is always "not on his seat" or "out for lunch" then we again have to call after 25-30 minutes to get the same or alternate answer and wasting more money on phone calls. I really don't understand, the way Hathway advertise themsalves, why they are not starting a toll free number line for their customers. Their mumbai billing querry number: 022-67134567 is always busy and system message asks to leave a message and then another message we get is "The mailbox is full". I really don't know does Hathway think that their customers are fool or they know their own services are poor?

 
At 12:28 AM, Blogger Vimal Prashanth said...

I too faced worst service from Hathway and decided to have it disconnected once i get my Airtel connection.

They do lots of false promise, most importantly speed is slower than snail's movement... i used to connect net via Mobile(Airtel's), that seems to be faster than Hathyway's broadband(512kpbs).... just 2 or 3 kbps... too bad....

Also when ever we report we have to dial a landline number that too not a toll free number... i recommend all not to use HATHYWAY at all...

 
At 4:21 AM, Blogger Prithvi said...

Hi, I gave up hathway a while back to remain sane else I would have soon become eligible to be employed by Hathway.

I have now subscribed to BSNL broadband and believe me life is a lot better.

 
At 6:15 PM, Blogger Dale Bhagwagar Media Group said...

Subject: Despite repeated complaints to your staff, slow browsing speed problem persists for almost a year


Respected Rajanji,

After being exasperated, having continuously complained to your staff at Hathway Broadband Internet, to no avail, I had sent you a letter on September 19, 2008, about two months ago.

Sir, this is just to inform you that though the frequent line disconnections of my internet connection have stopped, the problem of very slow browsing speed still persists.

Once again, sadly I have to write to you to please kindly ask your staff to provide good quality service sir.

I hope you will help this aggrieved customer.

Sincerely,
Dale Bhagwagar

 
At 4:18 AM, Blogger Harpreet said...

I guess today is the last day of my being with hathway internet.

another day down the drain trying to contact the 'renewals' department, having already spoken to siraj, vani, nandini and if luck be, rebecca... (this is the call center, dont even try the 080 40161640 number, theyve rigged it to disconnect incoming calls)

the sons of b*&^%$s have grown immune to my abuses, which can get pretty derogatory, but i must say they have all the will to hear it through. i have spared no one, not even the women at times. god knows whats fed to them for such hard skin.

they disconnect me on weekends without any warning, even if i pay my prepaid amount of 1686 in advance and then its hell to call them. the first day of phone calls starts from my polite requests for a callback (what did you expect, hathway never speaks to you about your problems when YOU call them.. theyre so damned fking important, THEY call you when they get time). the day eventually passes and the bloody rigid human turds go home fed with abuses and me left without my callback. it takes about 5 days to get my connection again.

anyhow, this has been the case for five years or more now. but im done with it today. i guess no human deserves to hear what i have to say to them if they disconnect me from the net. and so im moving to airtel, maybe another nightmare, but maybe not so frightful.

oh and the hathway modem, im going to subject it to a rigidity fall test from the 6th floor of my apartment window. though with the hathway attitude, im sure it shall bounce right back. :)

btw, im from bangalore, kammanahalli to be specific.

 
At 4:47 AM, Blogger Prithvi said...

Hey Guys Having read Harpreets account reminds me of those nightmarish days I was with hathway. Thankfully Ive switched over to BSNL and I can give it in writing that albiet a few minor probs it is a trillion times better than hatway ever can be.

BTW I am in chennai so thats some comfort hathway does not discriminate they treat everyone badly.

 
At 4:04 AM, Blogger Vira said...

I am Vignesh with Account no:284986.one of the victim of your filthy hathway services.

I never came across such a FILTHY CUSTOMER SERVICE in my life.

I had used your Hathway broadband service by mistake for which i regret now.

Inspite of stating that i am going to file a case against your services i got a bill this month stating that outstanding amount due to be paid.

I called a couple of time to your F****ing Customer service and asked for the escalation but they simply said that i will receive a call and that never happened.

I want to finally state that don't think that i will stop with this mail,i will goto any extent if this continues and will make your life miserable.

 
At 5:32 AM, Blogger ruchik parikh said...

Review of hathway
This is the worst internet connection service providers , anybody wants to take this connection b preapared for d worst experience of life . no customer services and very slow internet connection and your connection will not b worked at every 2-3 days of the week.

 
At 9:20 AM, Blogger Abhishek said...

i m hathway user... there services sucks... even after repeated complaints daily they are nt solving problem... seems they are just collecting money and giving any service... i m thinking to go to consumer forum in this regard...
even their manager promises that problem will be solved but seems he is of no use.... i have decided to teach them a good lesson...

 
At 10:42 PM, Blogger Architectse said...

I really like your blog it’s excellent…
http://www.architectsban.webs.com
http://www.seekangroup.com
http://www.interiordesignersbangalore.com
http://www.interiordesignersinbangalore.com
http://www.architectsbangalore.com
http://www.seekangroup.com/home

 
At 9:18 PM, Blogger Shivkumar said...

Hi,

I am shiva, had applied for Hathway Broadband Internet Service – 2 connections, from the beginning we are not happy with your service, falls information given by your technician we had cancelled one service. And got the refund after several reminder for one connection.

STILL the first connection is not installed from your side., after several reminder your technician came and gave some excuse and gone. Till today we have not used your service.

This is a really very very poor service.

Shiva

 
At 4:51 AM, Blogger BHARAT said...

Hi,

I am bharat, had applied for Hathway Broadband Internet Service – 1 connections from 17th november '09. on last friday dt.20/11/2009. your salesman collect payement on that day.
from the beginning falls information given by your office staff at ghatkopar east, mumbai area tel. # 022-25165555.they gave some excuse.

STILL the connection is not installed from your side., after several reminder your technician not installed connectioncame and gave some excuse and gone. Till today we have not used your service.

This is a really very very poor service.

bharat bhadra-09322249442

 
At 5:29 AM, Blogger ANUJ said...

SIR I WANT TO CONTACT MR. PAUL EDWARD WHO HAS GIVEN ME A MESSAGE THROUGH sabi@hathway.com AT gupta.anujkomal@gmail.com FOR ANUAL 2009 LOTTERY PROMOTION WHICH IS ORGANISED BY Msn/Yahoo IN COJUNCTION WITH MS- WINDOWS I AM THE WINNER OF THIS LOTERRY SO PLEASE INFORM ME SOON.

 
At 11:40 PM, Blogger Mr.X said...

I also had a very bad exp. with Bangalore customer care. It really SUCKS!!! Please contact Customer Care head in Bangalore:
Vittal Yadav
09742824724

Below is the Director & CEO's
number:
M/s Hathway Cable & Datacom Pvt. Ltd., Mumbai –400054
Shri K.Jayaraman, Managing
Tel: 91-22-26001306

I hope you will get a positive answer from them.

 
At 3:47 AM, Blogger saurabh said...

DOES ANYONE HAVE SOME CONTACT NUMBER OR EMAIL ADDRESS OF SOME SENIOR PERSON IN HATHWAY IN MUMBAI. THE LOCAL TEAM HERE IN MULUND AREA IS NOT ABLE TO SOLVE MY COMPLAINT.
PLEASE REPLY HERE IN THE COMMENTS AREA.
i have taken internet connection just before 10 days...till now no action on this

 
At 4:06 AM, Blogger saurabh said...

This comment has been removed by the author.

 
At 4:08 AM, Blogger saurabh said...

Dear All, I am facing the same problem from the Hathway internet connection. I have taken an internet connection from Hathway, Mumbai office on Mar 29th 2010. from the date of connection my connection not working properly. After repeated call to the customer support at Malad (local cable operator), they are telling there person can come only after 11.30 and before 5 pm.As they have got the payment they r doing monopoly.they are acting like ,they r not providing the Customer service. they r doing Govt job without work bluddy Sick... I have been trying to contact the senior manager of hathway Mumbai, but all effort in vain. the call centre people are not willing to put there manager online. I am totally frustated ... I sincerely request every one to keep away from Hathway.. its really sick...

 
At 10:16 PM, Blogger Omkar said...

BAD CUSTOMER CARE AND WORST EMPLOYEES!!!
THESE PEOPLE LOST MY CHEQUE FIRST AND LATER DENIED THE FACT THAT THEY HAVE RECEIVED MY CHEQUE.

 
At 10:18 PM, Blogger Omkar said...

bad customer care and worst employees.
first they lost my cheque and later denied the fact that they have received a cheque from me.
really disgusting company...

 
At 9:46 PM, Blogger Shikha said...

I have the SAME problem!
I have decided not to pay their bills ever. I am desperately looking for the contact of some authority in that shithole of an organisation.
I am done with them, am changing my service provider. I'm planning to write a letter to the editor of any newspaper, to bring this problem to light. Maybe all of us could get together and write it, with all our problems. Anyone with me?

 
At 9:46 PM, Blogger Shikha said...

I have the SAME problem!
I have decided not to pay their bills ever. I am desperately looking for the contact of some authority in that shithole of an organisation.
I am done with them, am changing my service provider. I'm planning to write a letter to the editor of any newspaper, to bring this problem to light. Maybe all of us could get together and write it, with all our problems. Anyone with me?

 
At 9:47 PM, Blogger Shikha said...

I have the SAME problem!
I have decided not to pay their bills ever. I am desperately looking for the contact of some authority in that shithole of an organisation.
I am done with them, am changing my service provider. I'm planning to write a letter to the editor of any newspaper, to bring this problem to light. Maybe all of us could get together and write it, with all our problems. Anyone with me?

 
At 10:04 AM, Blogger Naresh Buha said...

Hathway billing Dept. is too good where they can resolve billing issue or if any technical issue also...........Thanks Billing dept.western zone.........andheri marol.abhijit Ubhe & team.

 
At 6:17 AM, Blogger Elton said...

I originally signed up for a 512kbps slot... at the moment it is so slow that it just barely churns out not more than 230kbps... does anyone know a fix for this... in pure hathway fashion no action has been taken from the repeated call i have made or the numerous email sent to CS and help desk...... On checking the comments has anyone really called up the the MD and CEO Mr K . Jayaraman.. if so let me know would love to tell him how sick the customer service in hathway is and the kind of ass kicking the morons there should get.

 
At 6:38 AM, Blogger el_ian said...

I agree that the CS guys are of no assistance.. really fed up f calling and Emailing them at hathway.... am being charged for 512kbps but the actual speed is just 230kbps.. what a rip off. any suggestions who is the best for mumbai in terms of service and connectivity ....

 
At 11:51 PM, Blogger amit said...

If anyboby wants hathways common email id just take. action will be taken immediately since the mail goes to all the employees including the director

rf@hathway.net or rfwest@hathway.net

 
At 7:04 AM, Blogger mallikarjun said...

hathway broadband is one of the top worst company... i think in world top worst service and worst company... pls dont like this.. company...

 
At 12:02 AM, Blogger theblackcat said...

Hi all people I am using Hathway internet from one year In India the worst and very bad internet is Hathway Form last 1 week I am facing problem I called to call centre every one take the complaint but no body will take responsibility. If payment will late they will disconnect the internet or for late payment they will charge more Rs.50 on bill.
I have tried for the Managing Director email or phone I want to tell about this things directly to him but I did not get that information
Also I asked my area branch people they are telling that we will take payments if technical people is there also they will sit and play the games in office they will not come
With out head office permeation.
So my suggestion is please don’t go for Hathway connection if this message will see the hathway company owner he should feel baaaaaddd….

Please consider the costumers

 
At 12:01 AM, Blogger Richa Rajadhyax said...

Dear All, I am Richa. We just got a new Hathway Connection last month at Mulund east, Mumbai. The connection here is really bad. Every morning and evening we have to call Hathway support for no internet connection. They are nt ready to tell us what the prob is. And to my surprise when I said I'll disconnect Hathway, he said "Ok.. Pl send us a mail to disconnect"... What are all the seniors doing??? Mgt pl look after this o/w u ll have to close down one day, am sure

 
At 11:47 PM, Blogger PHILS said...

I am a Journalist working with the Afternoon Newspaper in Mumbai> I just informed K Jayaraman on how his juniors are spoiling the name of his company by not giving proper customer service. I am also among the victims who has spent almost 6 months in disconnecting my services with them.

 
At 7:34 AM, Blogger syed said...

hathway is worst broad band connection every techincal problems they will increse the bill every time as they like they wont inform us they will they have sent email to your inbox.worst

 
At 10:03 AM, Blogger Anil B said...

amit is correct....

 
At 10:06 AM, Blogger Anil B said...

Hi,

My a/c no - 374211

I'm calling from 18th Feb 2012 till now no response, no email reply also.

Following are the concerns ;-

1. For normal services I have to do complaints, and I have to run back to get it resolved.
2. Every time I called at customer care. it takes always more than 30 min to get connected.
3. Never get timely solutions.

Today I called three times, every time getting different answers from customer care executives.

1 As my a/c download limit completed, my internet speed get down. So, I called customer care.
2. First executive ask me to do rs. 677 payment and within 1/2 hour I'll get again 5gb and normal speed of 2mbps as per plan.
3. I done payment of rs. 677 and as always change was not reflected, so I called again.
4. Second executive check the details and ask me to wait for one hour to get the normal speed.
5. Still change not done, I called again 3rd time, after 3/4 hours.
6. This time I get answer that change will reflect tomorrow after 10 am. While talking to executive, phone get disconnected, but there was no courtesy to do callback.

This kind of case happen with me for 3rd time.

Is there any process where such complaints get filtered.

Regards,
Anil

 
At 10:29 PM, Blogger felix vaz said...

I have been asking Hathway to give me an account of the daily usage of Kilo bits consumed. - so that I dont over do the limit. -There has been No response !

Felix.

 
At 10:32 PM, Blogger Zafar said...

DM HATHWAY IS SENDING ME MONTHLY FRAUDULENT SMS STATING OUTSTANDING BILL AMOUNT OF RS.9507.86 FOR ACCONT NO.809342 I FIND THIS HARRASSMENT. DO I GO TO CONSUMER COURT OR DO I GO TO POLICE NAD COMPLAIN. HELP ME PLEASE

 
At 4:20 AM, Blogger Amit Kumar said...

Hi.. I am facing problem from last 10 days. When I got the Hathway Internet connection they told me its for 1 year and they give me offer 1 month free that means connection for 13 month. In that plan they are providing unlimited downloading with 12 GB high speed. Means that, after 12 GB of consumption my internet speed will down 50%, but after 12 GB of use they cut my connection and told me that You used all your data and pay more if you want your connection to be continue..

It's ridiculous, they are just making to the customer, they told your different and provide you something different..

Now I am going to complaint in Consumer forum..

 
At 4:08 AM, Blogger തല തിരിഞ്ഞവന്‍റെ എഴുത്തുകുത്തുകള്‍ ...... said...

This comment has been removed by the author.

 
At 12:25 AM, Blogger jayesh bobade said...

Main senior officer name and contact details are:
Contact Details

Company Name:
Hathway Cable & Datacom Private Limited
Contact Person: Mr. Karthic Kumar
Telephone: +(91)-(22)-66623333
Mobile / Cell Phone: +(91)-9003230256
Fax No: +(91)-(22)-24933355
Address: Trade World, B Wing, 10th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W),, Mumbai - 400013, Maharashtra, India

 
At 12:25 AM, Blogger jayesh bobade said...

Contact Details

Company Name:
Hathway Cable & Datacom Private Limited
Contact Person: Mr. Karthic Kumar
Telephone: +(91)-(22)-66623333
Mobile / Cell Phone: +(91)-9003230256
Fax No: +(91)-(22)-24933355
Address: Trade World, B Wing, 10th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel (W),, Mumbai - 400013, Maharashtra, India

 
At 2:03 AM, Blogger Subhash said...

Please avoid going for Hathway Connection. It is absolutely bogus company. Just never even think of hiring their connection.

It s a big organised fraud.

Spread this meesage across people.

 
At 11:18 PM, Blogger Sadaf Shaikh said...

Hi,

I am using Hathway Internet Connection... It is a
Pathetic service, Helpline and technical service is disgusting, the moment you ask for any technical help they are deaf and just want to Hang up as soon as they can or push the problem on customers to resolve the same or change the device.
A technical support officer Name Shivin was doing the same, rather resolving the problem.
Need some technical assistance a real good one on immediate basis.

 
At 10:11 PM, Blogger Akanksha Somani said...

Hi,

This is the most pathetic service provider ever!!! I cannot imagine how I was fooled in the first place. The organization and its customer care just doesnt care!!! Anyone who wishes to take an action against these buggers, I am totally in support of that. These people have been making me beg for the refund of my own money charged thrice in error cos if their shit payment portal. I am FRUSTRATED to say the least.

 
At 2:33 AM, Blogger Zameer ulla said...

I am a happless subcriber of hathway after 2 months of installing a stb i'm not getting signals and i am fed up calling the local guy khaiser and he is least bothered to respond

 
At 10:53 PM, Blogger suchit ghadge said...

Dear All,
I Suchit Ghadge, reside at Chembur facing issue with cable connection from last 12 days we are not able to use the service.
When i am calling the local cable operator (Sayali Cable) which runs cable in my area in Mukund Nagar, P.L.Lokhande marg, Rahul Chawl Rno: 4 Chembur-89. Are not at all responding from last 12 days nor they are interested in picking up the call their no: -7498277991 / 7498347876.

Requesting you to kindly look in this matter as this is unscrupulous service which I am getting even my neighbors are also facing same issue. Or please guide me to whom I can escalate the issue.

If any specification required please fell to speak with me on: - 9833527422

 
At 5:29 AM, Blogger prateek dixit said...

i have drafted an email to their CEO.

check this.

---------- Forwarded message ----------
From: Prateek Dixit
Date: Mon, Oct 7, 2013 at 8:27 AM
Subject: Worse service ever.
To: Jagdish.Kumar@hathway.com, Jagdish.Kumar@hathway.net, Jagdish.Kumar@hathway.in, Kunal.Ramteke@hathway.net, Kunal.Ramteke@hathway.com, Kunal.Ramteke@hathway.in


Mr. Kumar,

It's not that we do not have other options to grab a good internet connection but you're guys are great when it comes to a selling of new connection with hell lot of commitments which i doubt are ever fulfilled.
I have had several communication instances with your Customer Care (bullshit people) and everytime i have got versatile information for same issue.

For past one week i am trying to follow up with your guys on my address change and no one have responded. On saturday, i had been to the Paramhans Nagar, Pune office and submitted the documents and amount of Rs:- 400\- (no receipt was given), and was committed about the address change before 4pm today, but no response.

I have a lot of people on this thread who are observing my email to you. Please take the necessary action as it is hampering my business. If the internet connection does no occur at my new address in next 24 hours, i am afraid i'll ask for reimbursement of my losses.

Thanks

 
At 5:29 AM, Blogger prateek dixit said...

i have drafted an email to their CEO.

check this.

---------- Forwarded message ----------
From: Prateek Dixit
Date: Mon, Oct 7, 2013 at 8:27 AM
Subject: Worse service ever.
To: Jagdish.Kumar@hathway.com, Jagdish.Kumar@hathway.net, Jagdish.Kumar@hathway.in, Kunal.Ramteke@hathway.net, Kunal.Ramteke@hathway.com, Kunal.Ramteke@hathway.in


Mr. Kumar,

It's not that we do not have other options to grab a good internet connection but you're guys are great when it comes to a selling of new connection with hell lot of commitments which i doubt are ever fulfilled.
I have had several communication instances with your Customer Care (bullshit people) and everytime i have got versatile information for same issue.

For past one week i am trying to follow up with your guys on my address change and no one have responded. On saturday, i had been to the Paramhans Nagar, Pune office and submitted the documents and amount of Rs:- 400\- (no receipt was given), and was committed about the address change before 4pm today, but no response.

I have a lot of people on this thread who are observing my email to you. Please take the necessary action as it is hampering my business. If the internet connection does no occur at my new address in next 24 hours, i am afraid i'll ask for reimbursement of my losses.

Thanks

 
At 5:29 AM, Blogger prateek dixit said...

i have drafted an email to their CEO.

check this.

---------- Forwarded message ----------
From: Prateek Dixit
Date: Mon, Oct 7, 2013 at 8:27 AM
Subject: Worse service ever.
To: Jagdish.Kumar@hathway.com, Jagdish.Kumar@hathway.net, Jagdish.Kumar@hathway.in, Kunal.Ramteke@hathway.net, Kunal.Ramteke@hathway.com, Kunal.Ramteke@hathway.in


Mr. Kumar,

It's not that we do not have other options to grab a good internet connection but you're guys are great when it comes to a selling of new connection with hell lot of commitments which i doubt are ever fulfilled.
I have had several communication instances with your Customer Care (bullshit people) and everytime i have got versatile information for same issue.

For past one week i am trying to follow up with your guys on my address change and no one have responded. On saturday, i had been to the Paramhans Nagar, Pune office and submitted the documents and amount of Rs:- 400\- (no receipt was given), and was committed about the address change before 4pm today, but no response.

I have a lot of people on this thread who are observing my email to you. Please take the necessary action as it is hampering my business. If the internet connection does no occur at my new address in next 24 hours, i am afraid i'll ask for reimbursement of my losses.

Thanks

 
At 8:20 AM, Blogger bharat bhadra said...

All guy's of hathway doing work like our film indusry's 3 idiots(amir-salman & sahrukh) chor, haramkhor, gaddar, deshdrohi and son of mirzafar.
Which eating food of our country but proud for na-pak istan.

guy's of hathway doing same. They eating food by salaries (which we paid them Internet connection charges) but doing like above 3 haramkhor, gaddar, deshdrohi and mirzafar'son.

They spoil goodwill of india's giant broadband companies.

I request all of broadband subscribe r to lodge complaint in

1. Local police station
2. Electronic and print media
3. Consumer court.

 
At 6:09 AM, Blogger Gopal Krishan Saxena said...

the customer services of hathway is not upto mark,it takes 4-5 days to resolve ,everytime false promise to do the same by today.in past this happens with me ,not readyness to resove promptly
gopal k saxena ,vadodara

 
At 12:05 AM, Blogger KAILASH SHARMA said...

very poor service by hathway broadband and non responding employees

 

Post a Comment

<< Home