Let me come to the next complaint.

I’m tired of the Hathway customer service I took thier OL 24/7 it was 800 rs per month unlimited usage and i prepaid 8000
rs for the full year (mar05-mar06) i,e 2 months discount this was in March 05.



In aug 05 they reduced and named a new package called thruway for 500rs It was exactly the same package but they said this
package does not apply to me since i have prepaid.



Let me come to the next complaint.

Since aug 05 when they introduced the new package i have been suffering a lot of downtime in my 24/7 package which they
promissed. Finally when i complained they said they would extend the package by my downtime days. around 2 months back i
submitted my downtime which was around 46 full days i.e these are days when it was down the whole day + another 30 days
or so of downtime when it was partly down.......



Now what does hathway do .... they tell me my credit is only 29 days and guess what the billing dept says the tech dept
has given the number of days and the tech dept says the billing dept has calculated it wrongly......



finally on 3rd febuary 2006 they tell me the cable has cut and the accounts dept is finallising my acount for the year...
pssst i have paid till 18 mar 06 ...... and i can take a credit of the money for the next payment >:) now how many days
credit do they give me ??? take it or leave it....



today is 6th feb 2006 and i am still waiting for them to tell me how much is my credit, if someone in hathway is reading
or someone who wants to take hathway to consumer court call me on +91 9845165512



I am in bangalore.