hathway provides only one laptop to be used between santacruz and kandivli

well the update is that on wednesday one of their engineers came home from office with a replacement modem and tried that from my place to see if it is a modem issue. Still the same issue.

Now the next thing he wants to do is get a laptop and check it out from a different machine. I informed him him that I have already tried it on two different machines and still the same issue and asked him will be next if its still the same. No amswer except "We will have to check, Sir". Also he added that hathway provides only one laptop to be used between santacruz and kandivli so it will take time. Take time even to know when the laptop will be available.

Btw i talked to friend of mine in the meantime in powai and he had the exact same issue with another provider in his area. It seems he and his local provider had to go around with a laptop to each connecting switch to find out where the fault was occuring. It turned out to be a faulty switch because the electricity in the bldg was fluctuating.

I am now only in contact with the local guy here(7 bunglows, andheri(w)) and the engineers over there.
Yup the phone guys dont know much but its hathways fault for not ensuring their competency or giving them the right knowledge.

Thanks for the advice. wil surely got to parel if it dosent get sorted.

Thanks and regards,
Kautuk