Hathway is worse than hopeless.

Yes, Kmu, I agree with all that. Hathway is worse than hopeless. They dont help and they dont care. I hope they read all these threads. I am sure they must be knowing about this site. Look at BSNL website, they give an email of all persons, right from CMD down to the last person. Hathway people do not even let you meet the people at higher end. They just play catch catch with you like a ball, tossing here and there all the time, and of course, eat up all your money. That's the thing they will take with both hands spread out. And when it comes to service and responsibility, such words are not there in their dictionary.